WHERE CAN I BUY BASE PADEL MILANO PRODUCTS?

BASE PADEL MILANO products can be purchased directly online on the https://www.basepadelmilano.it/ website. Choose the products, add them to the cart, and by following the purchase procedure you will reach your order completion, the choice of the type of payment, and the confirmation of the transaction.

ARE THE PRICES INCLUSIVE OF VAT?

Yes, online prices are inclusive of VAT.

HOW TO ADD ITEMS TO YOUR SHOPPING CART?

After clicking on the product, you want to buy, you will see the product sheet with all the details. You can select the quantities and click on "Add to cart" to place the product in your cart. You can then choose whether to complete your order and pay or continue your purchases on the online shop.

HOW DO I GET TO THE CHECKOUT?

After completing your cart, you can proceed to enter the required data and choose the payment method: credit card, prepaid card, PayPal, bank transfer, or cash on delivery. All the financial information necessary for the transaction will be transmitted, via encrypted protocol, to our partner banking institutions, which provide the related remote electronic payment services, without third parties having access to them.

IS THERE A MINIMUM AMOUNT TO ORDER ONLINE?

No, there is no minimum order amount.

WHICH CREDIT CARDS ARE ACCEPTED?

On BASE PADEL MILANO are accepted credit cards of the following circuits: Visa, Visa Electron, Postepay, Mastercard, American Express, Diners Club International, and JCB.

HOW DOES PAYMENT BY BANK TRANSFER WORK?

If you choose to make purchases on PADEL MILANO BASE by paying by bank transfer, remember to make the payment within 3 days from the date of the order. After this period, in the absence of a bank transfer, your order will be canceled. Below you will find the data to make the payment by bank transfer:
Banco BPM S.p.A.
ABI: 5034
CAB: 10902
CIN: R
IBAN: IT05B0503410902000000014021
BIC/SWIFT: BAPPIT21AR9
Account Payable to: New Works Webtech S.r.l.
C/C n°: 14021
Reason: indicates the date and order number shown in the confirmation email.

We remind you that your order will be managed only after receipt of the sum on our current account (generally from 1 to 3 working days after making the transfer).

HOW CAN I GET AN INVOICE FOR MY ORDER?

Customers who wish to receive the invoice for their order must request it during the checkout phase, before proceeding with the payment. Just click on the item "I want to receive an invoice" and enter your tax data. The copy of the invoice will be inserted in the package, and you can request the digital version via email to customer service.

HOW DO I NOW IF MY ORDER IS CONFIRMED?

Once you have completed the order you will receive confirmation at the email address used during the purchase. In case you don't receive the email, check the Junk or Spam folder of your email inbox, and if you're using a Gmail address, also check in the Promotions folder. If you have received confirmation of payment from your bank but not from the shop, within 24 hours you will also receive the order confirmation.

WHERE CAN I RECEIVE BASE PADEL MILANO SHIPMENTS?

We ship throughout the Italian national territory (including the Islands), in Europe, and all over the world.

WHAT ARE THE SHIPPING COSTS?

Shipping costs can be viewed at checkout by entering all the destination data.

ARE THERE ANY CUSTOMS COSTS FOR FOREIGN SHIPMENTS?

Shipments to countries outside the European Union area may be subject to customs fees established by the customs of the destination country. For the countries mentioned, New Works Webtech Srl cannot predict the amount of these expenses that are borne by the buyer and that must be paid at the time of delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.

CAN I DECIDE TO SHIP TO AN ADDRESS OTHER THAN MY RESIDENCE?

Of course, during the checkout phase you can choose the option "Delivery to another address" and fill in the required data. After payment, the order is quickly processed and entrusted to the courier, and it is not possible to intervene promptly to change the shipping address.

HOW IS MY ORDER PACKAGED?

Different packaging systems are used to ensure their transport in excellent condition depending on the place of shipment and the quantity of products.

WHAT ARE THE DELIVERY TIMES?

In Italy, delivery typically takes place within two working days of receipt of the shipping email. However, it may slip due to the difficulty in reaching certain geographical areas or due to unavailability of the product or recipient. In Europe delivery times are about 3-5 working days.

HOW DO I KNOW WHERE MY ORDER IS?

When your order will be taken over by the courier you will receive an email to the address indicated during the purchase or a text with the tracking link to monitor the shipment. Through the website of the courier who took over the shipment, you can always check where your order is. If you haven't received the email, check the Junk or Spam folder in your email inbox.

IF A DAMAGED PACKAGE IS DELIVERED TO ME BY THE SHIPPER, HOW SHOULD I BEHAVE?

If you receive packages from the courier with sender BASE PADEL MILANO visibly damaged, broken, or stained, please reject the shipment to the sender. We will take care of the return and restoration of the shipment. If the shipment was of several packages and not all were damaged, in this case please reject the damaged package to the sender by signing the courier note "With reserve". Also in this case BASE PADEL MILANO will provide for the return of the damaged package and the replacement of the same. Any shipping costs for the return to the sender of the damaged package and return of the new one are borne by BASE PADEL MILANO.

IF THE PRODUCTS INSIDE ARE DETERIORATED, WHAT CAN I DO?

We ask you to promptly notify customer service via email info@basepadelmilano.it reporting the problem attaching photos of the products to the email, if possible. You will receive assistance in resolving your report.

CAN I RETURN A CUSTOMIZED ORDER?

Personalized products, precisely because of this intrinsic characteristic, cannot be returned and refunded.

DO I NEED TO HAVE A BASE PADEL MILANO ACCOUNT TO PLACE AN ORDER?

No, you can shop choosing to continue quickly by entering your email. However, we advise you to create an Account to stay updated on our news, quickly resume the payment of unfinished orders, and easily buy online again.

HOW CAN I CREATE AN ACCOUNT ON A PADEL MILANO BASIS?

You can quickly create your account at this link: https://www.basepadelmilano.it/Account/Registra.
In this way you can always have your cart and the status of your orders under control. Buying on BASE PADEL MILANO means buying 100% Made in Italy.

I CAN'T REGISTER OR COMPLETE THE PURCHASE, WHAT CAN I DO?

If you find it difficult to navigate or to conclude a purchase on BASE PADEL MILANO, we recommend that you change or update your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you do not remember your password enter your email in the "I forgot my password" option and you will receive a password recovery email shortly. Always check that it doesn't end up in spam or junk e-mail. If you continue to find problems, remember that Customer Service is at your disposal, write to us at info@basepadelmilano.it.

HOW DO I CREATE AN ACCOUNT IF I HAVE ALREADY PURCHASED ONLY BY ENTERING MY EMAIL?

You can complete the registration of your account here: https://www.basepadelmilano.it/Account/CompletaRegistrazione. Follow the guide to get your password to access the shop personal area.

I FORGOT MY PASSWORD, WHAT SHOULD I DO?

Click on "Forgot your password?" on this page: https://www.basepadelmilano.it/Account/RecuperaPassword.
You will receive an email with instructions to follow for credential recovery.

HOW CAN I CHANGE MY PERSONAL DATA?

After registering, in your shop personal area you can view and edit your data: https://www.basepadelmilano.it/Account/Profilo.

IS IT POSSIBLE TO CHANGE THE ORDER AFTER PAYMENT AND RECEIPT OF THE SHIPPING CONFIRMATION?

The process of processing the order and entrusting the package to the couriers is fast and we do not ensure that we are able to intervene promptly with modification of the shipping data or composition of the order. In any case, send your reports to customer service by email to receive assistance.