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Shipping methods

Shipping address

All orders confirmed by will be shipped to the address indicated by the buyer during the purchase. It is possible to choose whether to receive the shipment at home, at a friend or relative, or at work.

The store relies on different transport companies for shipping, depending on the type of product shipped and its destination. As soon as the package is collected from our warehouses by the transport company, a shipping confirmation email will be sent to the customer with the code and the link to track it. If at the time of delivery, the addressee is not present at the indicated address, the transport company in charge will contact him to agree the delivery moment. It is also possible to follow the status of the shipment by following the instructions in the shipping confirmation email or contact Customer Care at to get information on your package if it has not yet been delivered on time indicating the order number, name, address and city of delivery. It is not possible to check the inside of the package on delivery, but if the Customer finds anomalies (open or conspicuously damaged box), he can refuse delivery indicating the reason. You must then contact the Base Padel Milano customer service at the email describing the reason for the refusal. If the package is damaged by transport but is still accepted, New Works Webtech Srl is not responsible for the damage subsequently claimed by the Customer, given that the withdrawal of the order has been certified intact.

The delivery forecast indicated on the purchase page need to be considered as purely indicative. No compensation can be requested from New Works Webtech Srl in case of damage due to delayed, interruption, total or partial suspension of deliveries. This also applies to cases of delays, interruptions, or suspensions due to causes that may alter the procurement and distribution process, such as: work interruptions, industrial unrest, delays attributable to suppliers, energy shortages, suspension of transport, etc.

Where requested to customer service, after sending the order, New Works Webtech Srl will issue an invoice to the addressee for the material shipped, sending it by email or inserting it into the shipment, pursuant to Article 14 of Presidential Decree 445/2000. Data provided by the Customer at the time of the request shall prevail for the issuance of the invoice. Delivery costs are at the expense of the Customer and are made explicit when placing the order. The Customer will be allowed to pay by using the methods available at the time of the order.

At the time the courier delivers the goods, the Customer is required to check if the packaging is intact, not damaged. Any damage must be immediately reported to the courier who makes the delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence, or completeness of the products received must be reported within 7 days of delivery in the manner provided for in this document. In the event of non-collection of the material in storage at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically canceled.


Shipments to countries outside the European Union area may be subject to customs fees established by the customs of the destination country. For the countries mentioned, New Works Webtech Srl cannot predict the amount of these expenses that are borne by the buyer and that must be paid at the time of delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.